Here’s a good one from the client question vault: How do you react to an individual who won’t accept or receive your feedback? There is nothing more frustrating than a person who greets your well-intended feedback with defensiveness, rebuff or denial. True feedback, offered in the spirit of improvement, is not easy to give –…
Leaders make promises. The great leaders do what it takes to keep those promises. This is never truer than when making promises to yourself. This is the time of year for “resolutions”, a word that seems stern and righteous. Resolution sounds like something outside of you. University of Scranton research suggests that of the 45%…
When the best salesperson on the team begins to self-destruct because she can’t seem to corral her passions and emotions, it is up to you to create a way to let the steam out of the kettle. Some of your highest producing salespeople can be a handful when it comes to leadership and managing emotions.…
For more than 150 years, Gay Head Light has stood high atop the cliffs of Martha’s Vineyard, its guiding light sweeping out to sea. Battered by storms, almost hidden by fog, threatened with erosion, the lighthouse is stalwart in its beacon of hope. Those lost in the elements only had to look for the sweeping…
You – yes, you! You are a spotlight leader. Each person in a position of influence and authority finds themselves in the spotlight. People are overt or covert in their observations but, rest assured, they are looking at you. So, what’s your job? Keep the spotlight bright with behaviors and attitudes that you want repeated in…
Everything begins with the brain. The brain engaged with the heart is a powerful thing. The heart/brain can sometimes get disengaged with stress or the need for an immediate outcome. You rely on your past experience or future-forgiveness to get through. Without a conscious commitment to your mind-set, what every part of our brain is…
People LOVE to be recognized. Some prefer public recognition and others prefer a quiet, private handshake. The Emotionally Intelligent Leader will pick up the clues and offer the best recognition to fit the individual. Today is a day to celebrate success – just because it makes you feel better, too. As with every muscle you…
Why don’t you say what’s on your mind – constructively, of course? Why do you feel there is a bowling ball in your gut when you have to offer someone feedback? Why do you hide behind the formality and rigor of the rules and forms when someone fails to perform? As much as there is…
Working with a client group recently and the question came up, “How can I find time to develop people while running my business?” You can develop and be in constant training mode with your employees as long as you are willing to stay engaged, communicate fully and constantly ask great questions. Training can be a big…
Communication is Behavior How many times have you thought, “Well that’s just the way I am” and used that as a reason for a circumstance in your life? How many times have you discounted people on your team with the thought, “She’s always been that way. She can’t change”? How often do you justify how…