I love to watch the flight attendants when I fly. The ability to provide efficient and quick service while maintaining friendliness and watchfulness reminds me of a well-orchestrated ballet. On a recent
Feel What You Feel Can you remember the last time you lashed out at someone (probably someone close to you) and the lashing had nothing to do with the present situation? Can
Celebrating Mother’s Day last weekend I bowed in reverence to the juggling act of motherhood. Mothers (and inspired leaders) are skilled at managing everything from multiple schedules to financial planning; from creating visions (usually for your children!)
Leadership is the art of getting things done through people. Nowhere is this more in the spotlight than in service or retail. That is why learning about and managing our emotions and learning…
Be aware of what you are tolerating. Early in my coaching career, I was privileged to take several courses from Thomas Leonard who is regarded as the father of the modern coaching
While supporting a friend to create a communication strategy around a tricky subject that was rife with emotional triggers, I remember her saying, “Until I have scoured every inch of my side
“Walk a mile in my shoes. Before you abuse, criticize and accuse, walk a mile in my shoes.” The lyrics made famous by Joe South and The Believers in 1970 are a
I have to admit, that despite the fact that I teach about it, I am not often comfortable offering or receiving feedback. When delivering it, I wonder if my direct and factual
In the last blog post, we talked about the state of today’s workforce engagement. Remember that Gallup revealed less than 30% of your employees are engaged with your company? This presents a