Monthly Archives: July 2019

People, Profit or Process?

People, profit or process? To decide one over the other is a lot like the question of which came first – the chicken or the egg. What does come first? A focus on people, clear business goals that result in profit or process to execute the strategy? Maybe there is no real “first” in this scenario, rather a…

Whole Hearted Listening

You think you are a good listener. You mostly are not. All kinds of human things get in the way of listening in a whole-hearted way. They could be perceptions of time, your need to reply, a desire to fix the situation, disinterest, or any other array of human conditions that thwart your willingness and even your…