People, profit or process? To decide one over the other is a lot like the question of which came first – the chicken or the egg. What does come first? A focus on people, clear business goals that result in profit or process to execute the...
You think you are a good listener. You mostly are not. All kinds of human things get in the way of listening in a whole-hearted way. They could be perceptions of time, your need to reply, a desire to fix the situation, disinterest, or any other array of...
What you tolerate, you permit. What you judge, gets repeated. Humans tend to show up in extremes – either you are turning a blind eye, or you are super critical to the nth degree. With this in mind, you are constantly in a ping pong game of permitting things that...
Is there anything you need to clear up with anyone in your business or life? Let’s do it.   Clearing up with another person is about owning your side of the street for whatever drama or story you have been carrying around for however long that has been. It’s about...
Until very recently, the business world has considered emotion to be something to be left outside of work. Unless you were trying to pluck someone’s heartstrings to accomplish a business goal (think marketers and sales professionals trying to hit a pain point or...
We have stopped listening. It’s apparent everywhere you turn. The media screams, the White House screams, the streets scream, and – in your face all the time – social media screams. The greatest gift given to another is to listen. You create connection and meaning....
