From the book, The Humanized Leader: What’s the difference between criticism and feedback? Criticism attacks. What’s more, it attacks the person. It is sneaky as it disguises itself as trying to keep the other person safe – think of critical parents. It is more...
Communication is rich and effective when people are assured you have their best interests at heart.  “People don’t care how much you know until they know how much you care.” -Theodore Roosevelt, 26th President of The United States Communication that is...
It’s that time of year again – goal setting, promises to self, resolutions, dreams and wishes. I’m not knocking the process. Done well, one can create a solid path forward with accountability and celebration. If we are to be serious with ourselves, it can sometimes be...
It’s that time of year again – goal setting, promises to self, resolutions, dreams and wishes. I’m not knocking the process. Done well, one can create a solid path forward with accountability and celebration. If we are to be serious with ourselves, it can sometimes be...
A friend approaches you with an issue. What do you do?  Our first impulse is usually to offer advice – human beings are natural problem solvers. Remember the last time someone gave you advice or tried to solve your problem? Did you like it or did you resent it? Did...
“This is eating me alive. I have to fire one-third of my staff. I love them. They are all amazing. How can I possibly choose?” This recent conversation was real and raw and likely what many of us are facing right now. The choices...
