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5 Steps to Coach a Friend and Keep the Friendship

A friend approaches you with an issue. What do you do?   Our first impulse is usually to offer advice – human beings are natural problem solvers. Remember the last time someone gave you advice or tried to solve your problem? Did you like it or did you resent it? Did...

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5 Tips for Creating Emotionally Intelligent Front Line Leaders

Leadership is the art of getting things done through people.  Nowhere is this more in the spotlight than in service or retail. That is why learning about and managing our emotions and learning to relate and empathize with the emotions of others – without personalizing...

How to create a Toleration Free Zone in your Organization

Be aware of what you are tolerating. Early in my coaching career, I was privileged to take several courses from Thomas Leonard who is regarded as the father of the modern coaching movement. One course, "Become a Toleration Free Zone," was a literal eye-opener and has...

Giving Feedback: 7 Steps to Increase Your Expertise

I have to admit, that despite the fact that I teach about it, I am not often comfortable offering or receiving feedback. When delivering it, I wonder if my direct and factual approach will hurt someone’s feelings, or maybe they won’t like me anymore.  I also wonder if...

30/40/30 Rule of Workforce Engagement

In the last blog post, we talked about the state of today’s workforce engagement. Remember that Gallup revealed less than 30% of your employees are engaged with your company? This presents a great opportunity for all of us to step up as Emotionally Intelligent...

Disengaged Employees: 5 Steps to Breaking the Cycle

Get Engaged. Now! Last year the Gallup Organization issued its revised State of the American Workforce Report. Shockingly, it revealed that more than 70% of today’s workforce was disengaged. 70 percent! That means that seven out of 10 employees in your workplace are...

Leaders Living their Best Choose Appreciation, Purpose, and Passion

A question was posed by my co-facilitator this week to a group we were working with. If you were at your best, what would you be? Great thought that prompted a learning process. I’m sharing it below. Do it and see what you find: When I am at my best I ________________...

Curious and Transparent Leaders Prompt Others to be Open

It’s Spring which means baseball for all! I was driving through my neighborhood and a familiar Spring sight caught my eye. The family playing in the driveway included a young toddler girl playing T-ball with her dad while mom watched. She was in a pink puffy jacket...

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