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Show Them You Care: Listen with Curiosity
Communication is rich and effective when people are assured you have their best interests at heart.  âPeople donât care how much you know until they know how much you care.â -Theodore Roosevelt, 26th President of The United States Communication that is...
Whatâs Love (or Envy, Resentment or Insecurity) Got To Do With It?
Until very recently, the business world has considered emotion to be something to be left outside of work. Unless you were trying to pluck someoneâs heartstrings to accomplish a business goal (think marketers and sales professionals trying to hit a pain point or induce a sense of âgotta have itâ urgency), you were expected to […]
Shhhhh! Listen.
We have stopped listening. Itâs apparent everywhere you turn. The media screams, the White House screams, the streets scream, and â in your face all the time â social media screams. The greatest gift given to another is to listen. You create connection and meaning. You offer and receive a gift, The one listened to […]
Practice the Platinum Rule
While guesting with the fabulous Frankie Picasso on her Mission Unstoppable Podcast recently, we got to talking about what kind of behavior impacts engagement. She reminded me of the Platinum Rule. Now, you might be thinkingâŚI know about the Golden Rule (Do unto others as you would have them do unto you) and, although it […]
Who is Your Leadership Lifeline
I liked Who Wants to Be a Millionaire. It was exciting, surprising and nerve-wracking to witness who would roll the dice, what they knew and when they needed help. One of my favorite concepts was the “lifeline”. When stuck, the player could cast a lifeline to someone in their life who they felt could offer […]
What Does Success Look Like?
While moving into a new office recently, I stumbled upon four boxes of unused staples that were more than 30 years old. Flash back to my first business. I certainly knew my craft, but I hardly knew how to manage a business, yet alone how to manage a team. The details. I had a business […]
Recent Posts
Emotional Safety For Your High Performing Sales Team
When the best salesperson on the team begins to self-destruct because she canât seem to corral her passions and emotions, it is up to you to create a way to let the steam out of the kettle. Some of your highest producing salespeople can be a handful when it comes to...
Who is Your Nathan?
During the SWOT of a recent strategic planning session with a client, the leader posed a weakness to the group. âI donât want to be surrounded by âyesâ men, anymoreâ. He wanted people who would participate with him, tell him the truth and challenge his ideas from time...
The Hopeful Leader
For more than 150 years, Gay Head Light has stood high atop the cliffs of Marthaâs Vineyard, its guiding light sweeping out to sea. Battered by storms, almost hidden by fog, threatened with erosion, the lighthouse is stalwart in its beacon of hope. Those lost in the...
The Spotlight Leader
You â yes, you! You are a spotlight leader. Each person in a position of influence and authority finds themselves in the spotlight. People are overt or covert in their observations but, rest assured, they are looking at you. So, whatâs your job? Keep the spotlight...
Creating an Emotionally Intelligent Plan for Employee Engagement from the Get-Go
Everything begins with the brain. The brain engaged with the heart is a powerful thing. The heart/brain can sometimes get disengaged with stress or the need for an immediate outcome. You rely on your past experience or future-forgiveness to get through. Without a...
Emotionally Intelligent Leaders Celebrate Success Because It Feels Good!
People LOVE to be recognized. Some prefer public recognition and others prefer a quiet, private handshake. The Emotionally Intelligent Leader will pick up the clues and offer the best recognition to fit the individual. Today is a day to celebrate success â just...
The Truth Will Set You Free
Why donât you say whatâs on your mind â constructively, of course? Why do you feel there is a bowling ball in your gut when you have to offer someone feedback? Why do you hide behind the formality and rigor of the rules and forms when someone fails to perform? As much...
Emotionally Intelligent Leaders Train and Coach with Intention
Working with a client group recently and the question came up, âHow can I find time to develop people while running my business?â You can develop and be in constant training mode with your employees as long as you are willing to stay engaged, communicate fully and...
Leaders Don’t Make Excuses for Poor Communication
Communication is Behavior How many times have you thought, "Well that's just the way I am" and used that as a reason for a circumstance in your life? How many times have you discounted people on your team with the thought, "She's always been that way. She can't...
Adjusting Communication Behavior Improves Collaboration – and Results!
All people have a default pattern of communication behavior. When you are not thinking or not actively looking to influence or connect, you just show up the way you are. However, your default communication style may not get you want you desire. This is especially...
