Show Them You Care:  Listen with Curiosity

Show Them You Care: Listen with Curiosity

  Communication is rich and effective when people are assured you have their best interests at heart.   “People don’t care how much you know until they know how much you care.”  -Theodore Roosevelt, 26th President of The United States  Communication that is...

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Shhhhh! Listen.

We have stopped listening. It’s apparent everywhere you turn. The media screams, the White House screams, the streets scream, and – in your face all the time – social media screams. The greatest gift given to another is to listen. You create connection and meaning. You offer and receive a gift, The one listened to […]

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Practice the Platinum Rule

While guesting with the fabulous Frankie Picasso on her Mission Unstoppable Podcast recently, we got to talking about what kind of behavior impacts engagement. She reminded me of the Platinum Rule. Now, you might be thinking…I know about the Golden Rule (Do unto others as you would have them do unto you) and, although it […]

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Who is Your Leadership Lifeline

I liked Who Wants to Be a Millionaire. It was exciting, surprising and nerve-wracking to witness who would roll the dice, what they knew and when they needed help. One of my favorite concepts was the “lifeline”. When stuck, the player could cast a lifeline to someone in their life who they felt could offer […]

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What Does Success Look Like?

While moving into a new office recently, I stumbled upon four boxes of unused staples that were more than 30 years old.  Flash back to my first business.  I certainly knew my craft, but I hardly knew how to manage a business, yet alone how to manage a team. The details.  I had a business […]

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Make Emotional Intelligence Work For You

Has Emotional Intelligence become a buzzword that has lost its meaning? Could it be time to slow down and actually define and understand what we mean by such a vital skillset? Mastering emotional intelligence requires the same level of diligence as mastering any...

Three Secrets to Bust Through Your Comfort Zone and Lead

A key leadership job is to take intelligent risks while assessing where limiting beliefs, old habits, and overused behaviors have you stuck. That place described above is your comfort zone. It’s where you go to feel safe and in the know. Here’s the conundrum - no...

Are You Criticizing or Improving?

  From the book, The Humanized Leader: What’s the difference between criticism and feedback? Criticism attacks. What’s more, it attacks the person. It is sneaky as it disguises itself as trying to keep the other person safe – think of critical parents. It is more...

Show Them You Care: Listen with Curiosity

  Communication is rich and effective when people are assured you have their best interests at heart.   “People don’t care how much you know until they know how much you care.”  -Theodore Roosevelt, 26th President of The United States  Communication that is...

Be Human with your Feedback

Recently, a few clients shared their “difficulties” about offering feedback. They expressed a combination of reluctance, unwillingness, inability and frustration. "What do I say?" "How do I say it?" Some were coming across way...

For Future Success, Know Thyself Now

It’s that time of year again – goal setting, promises to self, resolutions, dreams and wishes. I’m not knocking the process. Done well, one can create a solid path forward with accountability and celebration. If we are to be serious with ourselves, it can sometimes be...

5 Steps to Coach a Friend and Keep the Friendship

A friend approaches you with an issue. What do you do?   Our first impulse is usually to offer advice – human beings are natural problem solvers. Remember the last time someone gave you advice or tried to solve your problem? Did you like it or did you resent it? Did...

Leaders Make Tough Decisions

“This is eating me alive.  I have to fire one-third of my staff.  I love them.  They are all amazing.  How can I possibly choose?”  This recent conversation was real and raw and likely what many of us are facing right now.  The choices feel impossible.  The team is solid and high performing.  There is […]

Ending the Year with the Same Baggage?

What baggage are you carrying forward from the beginning of the year that was left unaddressed during the year?  It’s a hard question to ponder and to face, yet crucial if you are to enter a new decade with a clear plan for completion.  There is nothing more draining to a business than a nagging […]

Are you a Boss in a Bubble?

All leaders need a combination of feedback and information.  If you are in the rare position of regularly receiving open and honest feedback and complete information, celebrate and pass this article by.  As a manager, you are generally only getting partial information, and rare personal feedback.   That creates a problem for planning, decision making, relationships […]

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When the best salesperson on the team begins to self-destruct because she can’t seem to corral her passions and emotions, it is up to you to create a way to let the steam out of the kettle. Some of your highest producing salespeople can be a handful when it comes to...

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During the SWOT of a recent strategic planning session with a client, the leader posed a weakness to the group. “I don’t want to be surrounded by ‘yes’ men, anymore”. He wanted people who would participate with him, tell him the truth and challenge his ideas from time...

The Hopeful Leader

For more than 150 years, Gay Head Light has stood high atop the cliffs of Martha’s Vineyard, its guiding light sweeping out to sea. Battered by storms, almost hidden by fog, threatened with erosion, the lighthouse is stalwart in its beacon of hope. Those lost in the...

The Spotlight Leader

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The Truth Will Set You Free

Why don’t you say what’s on your mind – constructively, of course? Why do you feel there is a bowling ball in your gut when you have to offer someone feedback? Why do you hide behind the formality and rigor of the rules and forms when someone fails to perform? As much...

Emotionally Intelligent Leaders Train and Coach with Intention

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Leaders Don’t Make Excuses for Poor Communication

Communication is Behavior How many times have you thought, "Well that's just the way I am" and used that as a reason for a circumstance in your life? How many times have you discounted people on your team with the thought, "She's always been that way.  She can't...

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